Air source heat pumps
Heat pumps in Hexham
Heat Geek trained installers covering Hexham and the surrounding Northumberland area. £7,500 BUS grant handled, full room-by-room heat loss survey, MCS certified.
The Heat Geek difference in Hexham
A heat pump is only as good as the system it's installed into. The most common complaints — high running costs, cold homes in winter, noisy units — almost always come from installs where the heat loss wasn't calculated properly, the radiators were undersized for low-temperature operation, or the controls weren't commissioned correctly.
Our installers are Heat Geek trained, which means every Hexham install starts with a proper room-by-room heat loss calculation, designed flow temperatures, emitter compatibility checks, and rigorous commissioning. The result: heat pumps that actually deliver the COP they were sold on.
The Tyne Valley has the highest proportion of off-gas-grid housing in our service area — around a third of homes are off mains gas, typically heated by oil, LPG or solid fuel. That makes heat pumps the single most impactful upgrade most Hexham-area households can make, and combined with the £7,500 BUS grant they often deliver the fastest payback we see anywhere in the region.
- MCS certified installation (BUS-eligible)
- Heat Geek trained design and commissioning
- £7,500 BUS grant application handled
- Full room-by-room heat loss survey
- Radiator and emitter compatibility assessment
- 7-year manufacturer warranty
£7,500
BUS grant covered
3-4
Typical COP (efficient)
7 yrs
Warranty
1-3 days
Typical install duration
How we install heat pumps in Hexham
Free survey
We assess your Hexham property — heat loss, insulation, existing radiators, outdoor unit location.
System design
Heat Geek-trained design — proper flow temperatures, emitter sizing, controls strategy. No "box-swap" installs.
Installation
Typically 1-3 days. We handle the outdoor unit, indoor cylinder, pipework, electrical, and any necessary emitter changes.
Commissioning & BUS
Rigorous commissioning to verify designed performance, full MCS paperwork, and BUS grant submission.
Local context
Why Hexham matters for heat pumps
Hexham and the Tyne Valley villages have the highest proportion of off-gas-grid homes of any part of our service area — roughly one in three properties is heated by oil, LPG or solid fuel rather than mains gas. That single statistic changes the economics of every survey we do here. Where a typical gas-grid home considers a heat pump as a long-term improvement, an oil-heated stone cottage in Allendale or Haltwhistle is often looking at a heat pump with the £9,000 enhanced BUS grant that pays back in 4-5 years and roughly halves heating costs from day one.
Council
Northumberland County Council
Net-zero target 2030
Population
12,000
Town within Northumberland (ONS Census 2021)
Off-gas-grid
~32%
of dwellings
Avg EPC
E
most common band
Housing stock in Hexham
23%
Terraced
26%
Semi-detached
37%
Detached
14%
Flats
Conservation areas to be aware of
- • Hexham
- • Corbridge
- • Riding Mill
- • Stocksfield
Listed-building density: high
Local landmarks
- • Hexham Abbey
- • Hexham Old Gaol
- • Hadrian’s Wall (UNESCO)
- • Beaumont Park
- • Tyne Valley AONB-adjacent
Economic context
Hexham is the principal market town of the Tyne Valley, serving a large rural catchment from Haltwhistle in the west to Stocksfield in the east. The economy is dominated by agriculture, tourism (Hadrian’s Wall traffic), and an affluent commuter belt serving Newcastle via the Tyne Valley railway.
Energy context
The Tyne Valley has the highest proportion of off-gas-grid housing in our service area — around a third of homes are off mains gas, typically heated by oil, LPG or solid fuel. That makes heat pumps the single most impactful upgrade most Hexham-area households can make, and combined with the £7,500 BUS grant they often deliver the fastest payback we see anywhere in the region.
Neighbourhoods and surrounding areas we cover in Hexham
We install across the whole of Hexham and its surrounding Northumberland catchment — including the following neighbourhoods, villages and outlying postcodes (and many more not listed):
Not seeing your area? Call us — coverage extends well beyond named areas across the wider Northumberland region.
The £7,500 BUS grant
How the Boiler Upgrade Scheme works for Hexham homeowners
The Boiler Upgrade Scheme (BUS) is a government grant currently providing £7,500 towards an eligible air source heat pump installation in England and Wales. It's not a cashback — it's a contribution to the installer (us), which we deduct directly from your quote.
Eligibility
Most Hexham homeowners are eligible. The main requirements: the property must have a valid EPC (no outstanding loft or cavity-wall insulation recommendations, or those must be exempted); the property must be currently heated by fossil fuel (gas, oil, LPG, coal) or electric storage heaters; and the heat pump must be designed to replace the existing heating system fully.
The process
We handle the BUS application as part of every Hexham heat pump install. The sequence: free survey → fixed-price quote → BUS application submitted by us → Ofgem voucher issued (usually within 2-4 weeks) → install scheduled → install completed → final paperwork → grant payment received by us → your invoice nets off the £7,500. You never need to interact with Ofgem directly.
Combining with other grants
BUS can be combined with other targeted grants if you qualify — the Home Upgrade Grant and Warm Homes Local Grant administered through your local authority may provide additional support for lower-income households. We can advise on what's currently available for Hexham residents during the survey.
Scheme longevity
BUS is currently funded through to early 2028, with the grant level at £7,500 for air source heat pumps and £7,500 for ground source heat pumps. Government policy can change, but the current programme is well-established and budget remains available.
What's included
What you get for your fixed-price Hexham heat pump quote
- Tier-1 heat pump. We install Mitsubishi Ecodan, Vaillant aroTHERM, and Daikin Altherma — all premium-tier units with proven track records in UK conditions, all rated A++ or higher, all backed by 5-7 year manufacturer warranties.
- Heat Geek trained design. Every Hexham install starts with a proper room-by-room heat loss survey (not a rule-of-thumb sizing). We design flow temperatures, emitter sizing, and control strategy to deliver the COP the unit was sold on — not "fit it and hope."
- Indoor cylinder. A new hot water cylinder sized for your household's actual demand. Most Hexham homes get a 180-250 litre cylinder.
- Pipework, controls and commissioning. All new pipework between heat pump, cylinder, and existing emitters. Weather compensation controls (essential for real-world efficiency). Full commissioning and verification against the designed flow temperature.
- Radiator upgrades if needed. Where our heat loss survey shows existing radiators won't deliver enough heat at the designed flow temperature, replacement radiators are quoted in advance — not as a day-of-install surprise.
- Removal of old system. Decommissioning of the existing boiler / oil tank / LPG plumbing as part of the install, where applicable. Disposal of waste handled.
- £7,500 BUS grant applied. Net pricing after grant — you see the after-grant figure on your quote, not the before-grant figure.
- MCS certification and full paperwork. MCS certificate, building control notification, and ongoing energy performance assessment included.
- 7-year manufacturer warranty + our 5-year workmanship guarantee. Total package covers both the kit and our installation work.
Heat pumps in Hexham
What makes a Hexham home a good heat pump candidate?
Current heating fuel
Hexham and its surrounding villages have a notably high proportion of homes off the gas grid — around 32% of dwellings. If you're currently on oil, LPG or solid fuel, an air source heat pump combined with the £7,500 BUS grant typically delivers the fastest payback we see anywhere. The existing fuel is expensive; the heat pump is efficient; the grant materially reduces the install cost.
Property fabric and insulation
Hexham's housing stock has an average EPC of around E, which is typical for the North East. Heat pumps work in EPC D and E homes — we've installed plenty — but performance and running costs are best when the fabric is reasonable. We assess heat loss room-by-room and advise on any fabric upgrades that will materially improve performance.
Radiator compatibility
Heat pumps deliver heat at lower flow temperatures than gas/oil boilers — typically 35-50°C versus 60-80°C. That means existing radiators need to be sized to deliver enough heat at the lower flow. In most Hexham homes, we find 1-3 radiators need upgrading (typically in larger living rooms or older bedrooms where the original radiator was undersized). It's almost never a full system replacement.
External unit location
The outdoor unit needs a position with airflow, ideally rear or side of the property and at least 1m from the boundary to comply with permitted development rules. Hexham's above-average proportion of detached housing (37%) makes outdoor unit siting straightforward — there's typically plenty of space around the property.
Running cost expectations
For a typical 3-4 bedroom Hexham home replacing a gas combi, a well-designed heat pump should deliver roughly comparable running costs at current energy prices. Replacing oil or LPG, you should expect annual heating costs to drop by 30-50%. The big efficiency gains come from getting the design right — flow temperature, emitter sizing, weather compensation controls — which is why we use Heat Geek methodology rather than templated installs.
Honest assessment
When a heat pump isn't right for your Hexham home
We won't sell you a heat pump that doesn't fit your home. Here are the cases where we'd recommend you stay with — or replace like-for-like — your existing heating instead:
- You're planning to sell within 3-4 years. Heat pump payback typically takes 7-15 years. If you're selling soon, the heat pump's running-cost savings won't accrue to you, and the resale uplift on a heat-pump-equipped property — while real — is currently modest in most Hexham property markets.
- Your home has severe insulation issues that can't be addressed. Heat pumps work in EPC D and E homes — we install plenty — but if your Hexham property has a heat loss above ~140 W/m² that can't be reduced through insulation, the heat pump capacity needed becomes expensive, the runtime hours go up, and the cost-effectiveness deteriorates. Sometimes the right answer is to invest in fabric first.
- There's no viable outdoor unit location. A rare situation in Hexham but it happens — typically a flat without ground-floor access to outdoor space, or a property where conservation rules block any unit placement. In these cases an air-to-air system or staying with gas may be the practical answer.
- You have a recent, working boiler. If your gas boiler is under 5 years old and operating well, the financial case for replacing it now is weaker. Better to plan a heat pump for when the boiler nears end of life (around year 12-15). We'll happily survey now to give you a future quote.
- Listed-building constraints prevent emitter upgrades. A Grade I or II* listed property in Hexham sometimes can't accept any radiator changes. If our heat-loss survey shows the existing emitters can't deliver enough heat at the heat pump's flow temperature and there's no consent route for upgrading them, we'll be honest about it.
Where any of these apply, we'll tell you directly. We'd rather not have your money than fit a system that disappoints you.
Our accreditations
Accredited, certified, and backed by independent standards
MCS Certified
NAPM47760
Heat pumps & solar
NICEIC Approved
D124458
Electrical contractor
Gas Safe Register
947841
Gas appliances
Heat Geek Trained
Heat pump design specialists
TrustMark
Government endorsed
Quality scheme
SafeContractor
Approved
H&S accredited
ISO 9001
2015
Quality management
ISO 14001
2015
Environmental management
ISO 45001
2018
OH&S management
PAS 2030
:2019
Retrofit standard
NAPIT
Member
Electrical inspection
F-Gas Certified
Air conditioning refrigerant
MCS Certified
NAPM47760
Heat pumps & solar
NICEIC Approved
D124458
Electrical contractor
Gas Safe Register
947841
Gas appliances
Heat Geek Trained
Heat pump design specialists
TrustMark
Government endorsed
Quality scheme
SafeContractor
Approved
H&S accredited
ISO 9001
2015
Quality management
ISO 14001
2015
Environmental management
ISO 45001
2018
OH&S management
PAS 2030
:2019
Retrofit standard
NAPIT
Member
Electrical inspection
F-Gas Certified
Air conditioning refrigerant
Every accreditation listed is independently verified. We carry the registration numbers — ask for any on request.
Heat pump FAQs for Hexham
Will an air source heat pump work in Hexham?
How much does a heat pump cost in Hexham after the BUS grant?
Can I keep my existing radiators in Hexham?
Is my Hexham home suitable for a heat pump?
What is Heat Geek training, and why does it matter for Hexham installations?
Where will the outdoor unit go on my Hexham property?
Is Hexham off the gas grid?
Other services in Hexham
Get a free heat pump quote in Hexham
Heat Geek trained, £7,500 BUS grant handled, full heat-loss survey. We cover Hexham and the whole of Northumberland.