Our process
The honest version. Six steps, fixed-price quotes, in-house engineers, all paperwork handled. Whether you're installing solar, a heat pump, a battery, an EV charger, a boiler or air conditioning — the process below is what happens.
The six-step process
Six honest steps. No high-pressure sales between any of them.
A qualified AMP engineer visits the property — typically 60-90 minutes on-site. We measure roof aspect, shading, electrical supply capacity, hot water cylinder type, heat loss (for heat pump enquiries), garden/outdoor space (for heat pump or EV install), and existing system documentation. We listen to what you actually want — savings, backup, decarbonisation, future EV plans — and we tell you which mix of services fits.
We design the system around your survey data and electricity usage. For solar, that means a 3D shading model and month-by-month generation projection specific to your roof aspect. For heat pumps, a full room-by-room heat loss calculation per Heat Geek methodology, designed flow temperatures, and emitter compatibility assessment. The quote is fixed-price, itemised line by line, valid for 90 days.
Once you accept the quote, we handle every piece of paperwork. £7,500 BUS grant application to Ofgem for heat pumps. G98 or G99 notification to Northern Powergrid for solar, battery and EV charger installs. OZEV chargepoint grant application where eligible. MCS pre-registration. Building Control notification for boiler swaps and heat pumps. Listed building or conservation area consent where the property needs it. You sign one piece of paper at the start; we handle the rest.
Our own MCS / NICEIC / Gas Safe / Heat Geek certified engineers complete the install. Same people who designed the system, on your roof and in your plant room. We work around your schedule — early starts and late finishes both available where you need them. Scaffolding (for solar) comes up the day before; panels and inverter installed day 1; commissioning, DNO notification, and handover on day 2 for a typical solar install. Heat pumps run longer.
We hand over user guides, monitoring app logins, manufacturer warranty documentation, and any retained paperwork (MCS certificate, BUS voucher receipt, DNO acknowledgement, Building Regulations completion). For solar customers we help you switch to a Smart Export Guarantee tariff. For battery customers we help you switch to a time-of-use import tariff. For heat pump customers we run through controls, weather compensation settings and how the system is meant to behave.
We monitor your system remotely through the manufacturer cloud platforms. If we spot underperformance, we contact you before you contact us. If you have a question or fault, you call the same office that signed your quote — not a national call centre. Annual service contracts available for heat pumps and air conditioning where statutory or warranty-required. Otherwise zero ongoing commitment.
What we commit to
The renewable energy industry has a deserved reputation for sales-led pricing tricks and disappearing installers. These commitments are the operating practices we use to be the opposite.
Our quote is the price you pay. No survey-day surprises, no install-day adjustments, no scope creep. Where extra work is genuinely needed (rare — typically only on listed buildings or unusual electrical supplies), we flag it before any commitment.
Every install is delivered by our own MCS, NICEIC, Gas Safe and Heat Geek certified engineers. We don't subcontract. That means the engineer who designed your system is the one who installs it, and the one who comes back if anything needs aftercare.
If a heat pump doesn't fit your home, we tell you. If your roof aspect doesn't justify solar, we tell you. If your existing boiler is fine for another five years, we tell you. We install five service categories specifically so we can recommend the right answer rather than the only answer.
You call one number. The person who answers can see your full project history — quote, survey notes, install date, warranty registrations. No "let me transfer you to the technical team."
BUS grant, OZEV grant, DNO notification, MCS registration, Building Control, Listed Building consent, SEG registration, manufacturer warranty registration. You sign one piece of paper; we do the rest.
We work around your life. Same-week installs for urgent boiler failures. Shoulder-season installs for non-urgent heat pumps. Half-term scheduling for schools. Out-of-hours commissioning for commercial sites. We tell you what the realistic timeline looks like upfront and we stick to it.
Where to start
Our accreditations
MCS Certified
NAPM47760
Heat pumps & solar
NICEIC Approved
D124458
Electrical contractor
Gas Safe Register
947841
Gas appliances
Heat Geek Trained
Heat pump design specialists
TrustMark
Government endorsed
Quality scheme
SafeContractor
Approved
H&S accredited
ISO 9001
2015
Quality management
ISO 14001
2015
Environmental management
ISO 45001
2018
OH&S management
PAS 2030
:2019
Retrofit standard
NAPIT
Member
Electrical inspection
F-Gas Certified
Air conditioning refrigerant
MCS Certified
NAPM47760
Heat pumps & solar
NICEIC Approved
D124458
Electrical contractor
Gas Safe Register
947841
Gas appliances
Heat Geek Trained
Heat pump design specialists
TrustMark
Government endorsed
Quality scheme
SafeContractor
Approved
H&S accredited
ISO 9001
2015
Quality management
ISO 14001
2015
Environmental management
ISO 45001
2018
OH&S management
PAS 2030
:2019
Retrofit standard
NAPIT
Member
Electrical inspection
F-Gas Certified
Air conditioning refrigerant
Every accreditation listed is independently verified. We carry the registration numbers — ask for any on request.
The six-step process starts with a free site survey. We'll be on your doorstep within a week — no high-pressure sales, no follow-up calls if you don't want them.
Emma from Hartlepool