Solar is a long-term investment in a fast-moving market. If you're getting multiple quotes (we'd encourage you to), these are the questions that quickly separate good installers from the bad:
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"Are you MCS-certified and a member of RECC or HIES?"
MCS certification is required for SEG eligibility and for the consumer protection that comes with the install. RECC or HIES membership is the second pillar — your contract is backed by a recognised consumer code with deposit protection and dispute resolution. Walk away from any installer that can't show both.
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"What's your 3D shading and yield model showing?"
Anyone can quote a generic 4kW system on a generic UK roof. A real installer should show you a 3D shading model of your specific Washington property with month-by-month generation projections — sometimes called a PVGIS, Solcast or Aurora model. Ours is included in every quote.
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"Who does the install — your team, or a subcontractor?"
Many solar firms are essentially sales operations that subcontract install to whoever's available locally. That model is fine for marketing margins but the install quality varies week-to-week. We do every Washington install with our own engineers — same team that designed your system.
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"What's your post-install warranty and how do I make a claim?"
"Lifetime warranty" usually means nothing. A real warranty has a defined coverage period (workmanship: 5-10 years; inverter: 10-12 years; panels: 25 years for performance), a clear claims process, and an installer that's been operating long enough to honour it. Ask for an example warranty document before signing.
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"Show me one of your installs near Washington I can visit."
Reputable installers will have customer-consented references in your local area. If they can't suggest anyone within a 30-minute drive, they probably don't actually install much locally — they sell leads or operate a sales-led franchise. We can connect you with prior Washington-area customers willing to share their experience.